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Job Title: IT Manager.

Location: Kozhikode, India.
Reporting To: Regional Director / Head Office (Saudi Arabia).

Role Overview:

The IT Manager will be responsible for building, managing, and scaling the entire IT infrastructure for a multi-branch retail business. This includes ERP systems (Odoo/SAP/SQL-based), server architecture, cybersecurity, endpoint monitoring, and branch connectivity. The role is execution-heavy with direct ownership of system uptime, data integrity, and operational continuity.

Key Responsibilities:

ERP & Business Systems:

Manage and support ERP systems (Odoo / SAP / custom SQL-based POS systems).
Coordinate ERP implementation, customization, and integration across departments.
Ensure data accuracy across finance, inventory, POS, and warehouse modules.
Work closely with finance and operations teams to optimize workflows.

Server & Infrastructure Management:

Design and deploy server architecture (branch servers + HO server model).
Manage SQL Server databases, backups, replication, and performance tuning.
Maintain uptime for POS servers, main servers, and cloud infrastructure.
Handle VPN connectivity between branches and head office (e.g., Sophos firewall setup).

Monitoring & Endpoint Control:

Implement and manage endpoint monitoring tools (e.g., ManageEngine Endpoint Central / Sophos).
Track user activity, software usage, and enforce IT policies.
Control access rights, prevent unauthorized software usage, and block security risks.
Ensure full logging and audit trails for compliance.

Network & Security:

Implement cybersecurity protocols (firewalls, antivirus, access control).
Manage network infrastructure including LAN/WAN, VPN, and remote access.
Identify vulnerabilities and ensure data protection across systems.
Lead incident response and system recovery planning.

Retail Systems & Hardware:

Oversee POS systems, barcode scanners, printers, PDT devices, and IP phones.
Ensure seamless integration between hardware and ERP systems.
Troubleshoot store-level IT issues remotely and via local coordination.

Automation & Reporting:

Develop dashboards and reporting systems (Power BI / SQL-based tools).
Create APIs or data pipelines for centralized reporting.
Automate routine IT tasks to improve efficiency and reduce manual dependency.

Team & Vendor Management:

Build and manage a small IT team in India.
Coordinate with external vendors (ERP, hardware, networking, security).
Ensure SLA compliance and cost-effective vendor management.

Key Skills Required:

ERP, SQL, Server, Networking, Cybersecurity, Monitoring, Odoo, SAP, PowerBI, API, VPN, Firewall, Endpoint, Automation, Troubleshooting, Infrastructure, Backup, Compliance.

Technical Requirements:

Strong experience with SQL Server (installation, configuration, optimization).
Hands-on experience with ERP systems (Odoo preferred; SAP/Dynamics is a plus).
Experience in server deployment (on-premise + cloud environments).
Knowledge of endpoint management tools (ManageEngine / Intune / Sophos).
Understanding of network security, VPNs, and firewall configurations.
Familiarity with scripting or automation (Python / PowerShell is an advantage).

Experience & Qualifications:

510 years of experience in IT infrastructure & ERP environments.
Prior experience in retail / supermarket / multi-branch operations preferred.
Bachelor’s degree in IT, Computer Science, or related field.

Performance Metrics (KPIs):

System uptime across branches (>99%).
ERP stability and error resolution time.
Data accuracy across systems.
Security incidents and response time.
IT cost optimization vs performance.

Role:

IT Operations Management.

Industry Type:

Retail.

Department:

IT & Information Security.

Employment Type:

Full Time, Permanent.

Role Category:

IT Infrastructure Services.
Education.

PG:

MCA in Any Specialization.

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